Distance Sales Contract

DISTANCE SALES CONTRACT

Last Updated: January 3, 2026

1. PARTIES

SELLER:
Mobiliqa eSIM
Email: info@mobiliqa.com
Web: www.mobiliqa.com

BUYER: Real or legal person who purchases an eSIM package through the Mobiliqa platform.

2. SUBJECT

This contract regulates the rights and obligations regarding the sale and delivery of eSIM packages purchased by the Buyer through the Mobiliqa platform. The subject products are digital eSIM packages, and no physical product delivery is involved.

3. PRODUCT INFORMATION

The products sold are digital eSIM packages that can be used in specific countries. Each package may differ in terms of data amount, validity period, and coverage area. Product features are detailed on the platform at the time of purchase. Package content, price, and validity period are shown to and approved by the user at the time of purchase.

4. PRICE AND PAYMENT

Product prices are as specified on the platform at the time of purchase. All prices are shown including VAT. Payment transactions are processed through Stripe's secure payment infrastructure. Credit cards, debit cards, and other payment methods are accepted. After payment is completed, the eSIM package is automatically assigned to your account and becomes ready for use.

5. DELIVERY

Since eSIM packages are digital products, no physical delivery is involved. After the purchase is completed and payment is confirmed, the eSIM package is instantly assigned to your account. The package can be viewed and installed through the Mobiliqa app or web platform. Delivery occurs instantly upon payment confirmation.

6. RIGHT OF WITHDRAWAL

In accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, the Buyer has the right of withdrawal. The right of withdrawal can be exercised within 14 (fourteen) days from the purchase date. However, the right of withdrawal cannot be exercised in the following cases:

If the eSIM package has been installed and activated on the device
If the package has started to be used
If the validity period has begun

Buyers who wish to exercise the right of withdrawal must notify their request by sending an email to info@mobiliqa.com. Withdrawal requests must be made within the 14-day period. Payments for approved withdrawal requests will be refunded within 14 days.

7. REFUND CONDITIONS

Refund transactions are carried out within the scope of the right of withdrawal. The refund amount will be returned to the payment method (credit card, debit card, etc.) within 14 business days. Due to bank processing times, it may take 5-10 business days for the refund amount to be reflected in your account. No additional fees are charged during the refund process.

8. WARRANTY AND LIABILITY

Mobiliqa exercises due diligence to ensure that the eSIM packages sold work in accordance with the specified features. However, Mobiliqa cannot be held responsible for problems arising from service interruptions, network issues, or technical failures. Mobiliqa is not responsible for problems caused by third-party network providers. Device compatibility and technical requirements are the user's responsibility. Mobiliqa's liability is limited to the price of the purchased package.

9. PRIVACY AND DATA SECURITY

The Buyer's personal data is processed and protected in accordance with Law No. 6698 on the Protection of Personal Data (KVKK) and relevant legislation. Payment information is securely processed by Stripe and is not stored by Mobiliqa. For detailed information, you can review our Privacy Policy.

10. DISPUTE RESOLUTION

In resolving disputes that may arise from this contract, Law No. 6502 on the Protection of Consumers and relevant legislation provisions apply. Disputes are primarily attempted to be resolved through friendly means. When necessary, applications can be made to consumer arbitration boards or consumer courts. This contract is subject to the laws of the Republic of Turkey. Istanbul Courts and Enforcement Offices have jurisdiction.

11. OTHER PROVISIONS

This contract enters into force upon the Buyer's completion of the purchase transaction. For matters not specified in the contract, relevant legislation provisions apply. Mobiliqa reserves the right to change this contract without prior notice. Significant changes will be notified via email.

CONTACT INFORMATION

Mobiliqa eSIM
Email: info@mobiliqa.com
Web: www.mobiliqa.com

Note: This contract is recorded and stored in electronic media. By accepting this contract, you declare that you have read and accepted these provisions.