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Setup guides, frequently asked questions and our support team, all in one place.
Frequently Asked Questions
Getting started
What is an eSIM?
An eSIM is a digital SIM built into your phone. It lets you install a mobile data plan via a QR code or the app, without inserting a physical card.
Does my phone support eSIM?
Most recent phones do, such as iPhone XR/XS and later, Galaxy S20 and later, and Pixel 3 and later. Use the compatibility checker on the home page, or dial *#06# and check whether an EID number appears. Your phone must not be carrier-locked.
Do I need an account to see plans?
No. You can browse every country, regional and global plan and its price without an account. You only need to sign in to apply a coupon and buy.
When should I buy my plan?
We recommend buying and installing it before your trip so you are online as soon as you land. When the plan's validity starts is shown in the plan details.
Setup
How do I set it up?
After choosing and buying a plan, install the eSIM via the app or a QR code. It takes a few minutes; once you arrive, just turn on data roaming for the eSIM line.
Do I need an internet connection to install the eSIM?
Yes. Downloading the eSIM profile requires a Wi-Fi or mobile data connection during setup, which is why we recommend installing before you leave, at home or at your hotel.
Can I reinstall the eSIM if I delete it?
Most eSIM profiles can only be installed once; a deleted profile usually cannot be reinstalled. Instead of deleting an eSIM you are not using, turn it off. If you deleted it by mistake, contact our support team.
Using your eSIM
Will my current number keep working?
Yes. Your physical SIM stays in your phone and your WhatsApp number doesn't change. While using data through your Mobiliqa eSIM, we recommend keeping data roaming off on your main line to avoid surprise charges.
What happens when my data runs out?
When your data runs out the connection stops; you are never charged extra. You can keep going by buying a new plan for the same destination in the app.
Payments & refunds
How do I pay?
Purchases are completed in the Mobiliqa app, secured by the App Store or Google Play. On the website you can pick your plan and check your coupon.
Can I get a refund?
You can request a refund within 14 days of purchase for plans that have not yet been installed or activated. Installed or activated plans are not refundable. See the Terms of Service for details.
How do I get help if something goes wrong?
You can reach our support team 24/7 at info@mobiliqa.com or through the form on the Contact page.
Didn't find your answer?
Our support team is here 24/7. Write to us and we'll get back to you as soon as possible.