TERMS OF SERVICE

Last Updated: January 3, 2026

Terms of Service

1. Service Definition

Mobiliqa eSIM is a digital SIM card service providing mobile data connectivity worldwide. Our eSIM packages are available in over 190 countries and do not require a physical SIM card. Our service can be used if your mobile device supports eSIM technology and is carrier-unlocked.

2. Account Creation and Usage

You must create an account to use Mobiliqa services. Information provided during account creation must be accurate and up-to-date. You are responsible for account security and should not share your password with anyone. You are responsible for all activities performed under your account. Minors under 18 may use our services only with parental or guardian consent.

3. Payment and Billing

Payment transactions are processed through Stripe's secure payment infrastructure. We accept credit cards, debit cards, and other payment methods. All payment information is protected with SSL encryption. After your payment is completed, your eSIM package will be automatically assigned to your account. Prices are displayed in the currency specified at purchase. Bank conversion fees and tax rates may vary.

4. Refund and Cancellation Policy

Refunds can be requested within 14 days of purchase for purchased but not yet installed and activated eSIM packages. No refunds are provided for installed or activated packages. Refund requests must be submitted to our support team. Approved refunds will be returned to the payment method within 5-10 business days. Special refund conditions may apply to packages purchased at promotional or discounted prices.

5. eSIM Usage and Limitations

Each eSIM package can only be installed once, and if you delete it from your device, you cannot reinstall it. Data packages must be used within the specified duration and data limit. Fair Usage Policy applies to unlimited packages, and speed throttling may occur in case of excessive use. The service may be limited or unavailable in some countries due to local regulations. Mobiliqa cannot be held responsible for service interruptions, network issues, or technical failures. You cannot use your eSIMs for illegal activities.

6. Privacy and Data Security

Your personal data is processed and protected under our Privacy Policy. Your payment information is securely processed by Stripe and not stored by Mobiliqa. Your usage data may be analyzed to improve service quality. Compliance with GDPR (General Data Protection Regulation) and local data protection laws is ensured. We share your data with third parties only for legal obligations or service provision.

7. Intellectual Property Rights

The Mobiliqa platform, logo, content, and software are owned by Mobiliqa and protected by copyright laws. Users may not copy, distribute, or use content for commercial purposes without permission. All trademarks and trade names on the platform belong to their respective owners and cannot be used for commercial purposes without Mobiliqa's written permission.

8. Limitation of Liability

Mobiliqa does not guarantee that the service will be uninterrupted and error-free. We are not responsible for indirect damages arising from service use. Maximum liability is limited to the price of the purchased package. We cannot be held responsible for issues caused by third-party network providers. Device compatibility and technical requirements are the user's responsibility.

9. Changes to Terms of Service

Mobiliqa reserves the right to change the terms of service without prior notice. Significant changes will be notified via email. Continuing to use the service after changes take effect means you accept the changes. Regular review of the terms of service is recommended.

10. Applicable Law and Dispute Resolution

This agreement is subject to the laws of the Republic of Turkey. Disputes arising from the agreement are under the jurisdiction of Istanbul Courts and Enforcement Offices. Friendly resolution methods will be tried first, and if necessary, legal proceedings will be initiated. Your consumer rights are reserved, and you have the right to apply to consumer arbitration boards.

Contact Information

Mobiliqa eSIM
Email: info@mobiliqa.com