KVKK DISCLOSURE TEXT

Last Updated: January 3, 2026

1. DATA CONTROLLER

Mobiliqa eSIM
Email: info@mobiliqa.com
Web: www.mobiliqa.com

In accordance with Law No. 6698 on the Protection of Personal Data ("KVKK"), your personal data is processed by Mobiliqa eSIM ("Company" or "Data Controller") within the framework specified below.

2. PURPOSES OF PROCESSING PERSONAL DATA

Your personal data is processed for the following purposes:

  • Providing and managing eSIM services
  • Account creation and user authentication
  • Processing payments
  • Providing customer support and technical assistance
  • Ensuring account security and preventing unauthorized access
  • Improving service quality and enhancing user experience
  • Fulfilling legal obligations
  • Marketing and information activities (when explicit consent is given)
  • Statistical analysis and reporting
  • Resolving disputes and conducting legal processes

3. PROCESSED PERSONAL DATA

Processed personal data is collected in the following categories:

3.1. Identity Information

Name, surname, date of birth, T.C. identity number (when required), passport information (for international packages)

3.2. Contact Information

Email address, phone number, address information

3.3. Account Information

Username, password (encrypted), account creation date, last login date

3.4. Payment Information

Payment method information, invoice information (processed by Stripe, not stored by Mobiliqa)

3.5. Device Information

Device model, operating system, IMEI number, device identifier

3.6. Usage Data

Package purchases, data usage amount, eSIM activations, service usage history

3.7. Location Information

Location information when necessary for service provision (with explicit consent)

3.8. Communication Records

Customer support communication records, email correspondence

4. LEGAL BASIS FOR PROCESSING PERSONAL DATA

Your personal data is processed based on the following legal grounds:

  • KVKK Art. 5/2-a: Your explicit consent
  • KVKK Art. 5/2-c: Being directly related to the establishment or performance of a contract
  • KVKK Art. 5/2-e: Fulfilling the legal obligation of the data controller
  • KVKK Art. 5/2-f: Data processing being necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject

5. TRANSFER OF PERSONAL DATA

Your personal data may be shared with third parties in the following cases:

5.1. Payment Processors

Information necessary for secure payment processing is shared with Stripe.

5.2. eSIM Providers

Technical information necessary for service delivery is shared with eSIM providers. This sharing occurs within the scope of the service contract.

5.3. Legal Authorities

Information may be provided to legal authorities if there is a legal obligation.

5.4. Service Providers

Data may be shared with service providers for technical support, infrastructure services, and cloud storage services. These shares are protected by confidentiality agreements.

Important: Your personal data is never sold or rented for commercial purposes.

6. TRANSFER OF PERSONAL DATA ABROAD

Your personal data may be shared with eSIM providers and technical service providers abroad for service provision. These transfers are made to countries with adequate protection or with contractual guarantees in countries without adequate protection, in accordance with Article 9 of KVKK.

7. RETENTION PERIOD OF PERSONAL DATA

Your personal data is retained for the period required by the processing purpose and in accordance with retention periods specified in relevant legislation:

  • Account information: As long as the account is active and 10 years after account closure
  • Payment records: During the legal retention period (10 years)
  • Communication records: 3 years
  • Usage data: As long as the account is active

8. RIGHTS OF THE DATA SUBJECT

In accordance with Article 11 of KVKK, as a data subject, you have the following rights:

  • Right to Request Information: Learn whether your personal data is processed
  • Right of Access: Request information about your processed personal data
  • Right to Rectification: Request correction of incorrect or incomplete data
  • Right to Erasure: Request deletion of data within the framework of conditions specified in Article 7 of KVKK
  • Right to Object: Object to processing of your personal data
  • Right to Data Portability: Transfer your data to another data controller
  • Right to Object to Automated Decision-Making: Object to results formed as a result of automated processing

9. HOW CAN YOU EXERCISE YOUR RIGHTS?

To exercise your rights under KVKK, you can use one of the following methods:

  • Email: You can send an email containing your request to info@mobiliqa.com
  • Written Application: You can submit your request in writing

Your applications are evaluated and finalized within 30 days at the latest in accordance with Article 13 of KVKK. If your application is rejected, the reason for rejection is notified in writing.

10. DATA SECURITY

The following technical and administrative measures have been taken for the security of your personal data:

  • All data transmission is protected with SSL/TLS encryption
  • Data storage on secure servers (ISO 27001 certified)
  • Regular security audits and updates
  • Access control and authorization systems
  • Continuous monitoring against security vulnerabilities
  • Data backup and disaster recovery plans
  • Staff training and awareness activities

11. COOKIES

Our website and application use cookies for the following purposes:

  • Essential Cookies: Necessary for platform functionality
  • Performance Cookies: To measure service quality
  • Functionality Cookies: To remember your preferences
  • Marketing Cookies: To deliver content based on your interests (requires explicit consent)

You can manage your cookie preferences from settings.

12. CHANGES

This disclosure text may be updated in accordance with changes in KVKK and relevant legislation. Significant changes are notified via email or through the platform. You can track the current text from our website.

CONTACT INFORMATION

For questions about your rights under KVKK and processing of your personal data:

Mobiliqa eSIM
Email: info@mobiliqa.com
Web: www.mobiliqa.com