PRIVACY POLICY

Last Updated: January 3, 2026

Privacy Policy

1. Information Collected

As Mobiliqa, we collect the following personal information: Account information (name, surname, email, phone number, address), Payment information (processed through Stripe, not stored by Mobiliqa), Device information (model, operating system, IMEI), Usage data (package purchases, data usage, eSIM activations), Location information (when necessary for service provision), Support communication records.

2. Purposes of Information Use

Collected information is used for the following purposes: Providing and managing eSIM services, Processing payments, Providing customer support and technical assistance, Ensuring account security, Improving service quality and enhancing user experience, Fulfilling legal obligations, Marketing and information (when permitted).

3. Payment Security

All payment transactions are processed through Stripe. Your credit card and payment information is not seen or stored by Mobiliqa. Payment transactions are secured using 256-bit SSL encryption and 3D Secure authentication. Your payment information is subject to Stripe's privacy policy and data protection standards.

4. Information Sharing

We may share your data with third parties in the following cases: Stripe - For secure payment processing, eSIM providers - Technical information necessary for service delivery, Legal authorities - In case of legal obligation, Service providers - For technical support and infrastructure services (protected by confidentiality agreements). We never sell or rent your data for commercial purposes.

5. Data Security

The following measures have been taken for data security: All data transmission is protected with SSL/TLS encryption, Data storage on secure servers (ISO 27001 certified), Regular security audits and updates, Access control and authorization systems, Continuous monitoring against security vulnerabilities, Data backup and disaster recovery plans. Additional security layers exist for payment transactions.

6. User Rights (GDPR)

Your rights regarding your personal data: Access and request a copy of your data, Request correction of incorrect data, Request deletion of data (account closure), Object to data processing, Data portability (transfer your data to another platform), Information about automatic decision-making processes, Opt-out of marketing communications. To exercise your rights, you can contact privacy@mobiliqa.com.

7. Cookies

Our website and application use cookies: Essential cookies - Necessary for platform functionality, Performance cookies - To measure service quality, Functionality cookies - To remember your preferences, Marketing cookies - To deliver content based on your interests (requires consent). You can manage your cookie preferences from settings.

8. Changes to Privacy Policy

We may update our privacy policy from time to time. Significant changes will be notified via email. You can track the current policy from the "Last Updated" date in the app and on our website. Continuing to use the service after changes take effect means you accept the new policy. We recommend regularly reviewing the privacy policy.

Contact Information

Mobiliqa eSIM
Email: info@mobiliqa.com